Your strategy is undefined and/or internal operations are not aligned. You likely have options and must choose the best one to meet mission requirements on time and within budget. Your organization needs focus and DO can bring that! We facilitate strategy formulation, align internal decision-making and operations to your strategy, spurring momentum and achievement of goals. Check out our case study on strategic planning!

Your organization’s Customer Experience (CX) can’t be taken for granted. President Biden’s Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government & OMB’s Circular No A-11 Managing Customer Experience and Improving Service Delivery both acknowledge the need for improvements, day by day, interaction by interaction, and within every channel. You need a CX that is exemplary, seamless and effortless while gleaning customer insights from data and enhancing omni-channel processes to better manage your customer’s end-to-end journey. DO can help you achieve that! Take a look at our case study on CX!

Your enterprise can thrive, or struggle, based on how well your people, processes, data and technology function together. You need a methodical approach to assessing and analyzing problems, designing new organizational frameworks and streamlining workflows to achieve improvements in quality, customer service, data analytics, operational costs, and other measurable impacts—on time and on budget. DO is well-versed in industry standards, best practices and trends making us the right partner in your business transformation journey!

If you have a portfolio of management and IT programs that require the right balance of centralized and decentralized support, you are not alone. In order to successfully deliver on complex business requirements, you need an integrated, modular approach to establishing and managing your portfolio. DO provides the necessary standards, processes and discipline with the right level of autonomy embedded in the framework. Take a look at our case study on successful portfolio management!

As a grant making organization, you provide funding externally to meet mission critical needs. You have a grant portfolio that must be managed proactively to avoid compliance issues, ensure that programs are aligned with strategic objectives and performance is measured. DO brings extensive grants management experience that improve performance utilizing best practices combined with an understanding of statutes and regulations. Check out our case study on grants management!

Your communication channels have multiplied and audiences are subdivided internally and externally; competition for their attention is growing intense. If you are looking for a deep understanding of stakeholder needs and motivations in order to engage the right audiences through the right channels with the right message, DO is your partner of choice! We craft and execute agile communications and change campaigns throughout your digital media framework to drive awareness and engagement as well as generate insights to inform strategy and initiatives! If your organization is undergoing constant change, you need DO. We work to reduce or eliminate the negative effects caused by change. Embedding best practices, we help build a culture that expects, embraces and thrives on change to achieve desired results.